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A Study of E-Government And E-Governance: An Empirical Examination of Municipal Websites

Author: MARIA D’AGOSTINO, RICHARD SCHWESTER, TONY CARRIZALES and JAMES MELITSKI
Published in PAQ, Vol. 35 No. 1

Website progression has been rapid in the public sector, especially in terms of functionality and performance. Public sector websites have sought to go beyond the static dissemination of contact information. The following study highlights two constructs of information technology and the public sector: e-government and e-governance. An examination of websites for the 20 largest cities in the U.S. reveals that e-government is prominently practiced. However, e-governance applications are only marginally practiced via the Internet. The research further highlights the most popular website functions offered by municipalities.

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