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Street-level Discretion: Is there a need for control?

Author: KEITH CARRINGTON
Published in PAQ, Vol. 29 No. 2

This article examines the exercise of discretion by street-level
bureaucrats. The article first examines some of the arguments for and
against the uses of discretion by street-level workers. It then looks at
the impact of the professional bureaucracy on the exercise of discretion.
Finally, the article suggests the need for further research on street-level
discretion.

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