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Single Article: Organizational Assessment Tools: Report Cards and Scorecards of the Federal Agencies

PAQ, Vol. 34 No. 1, (2010)

The performance of the federal government is consistently scrutinized by internal and external stakeholders who conduct ratings and reviews of the federal agencies. To facilitate measurement of federal agencies, aggregate or composite indicators are often employed. Our project was driven by the desire to understand whether these organizational assessment tools as measures of overall agency performance are sending similar or divergent signals to the federal agencies. We found weak to moderate, positive significant relationships between the external report cards and the OMB scorecard. These relationships lead us to conclude that the organizational assessment tools are sending somewhat similar messages with regard to overall agency performance. The dearth of truly independent assessments of agency performance will have to be overcome to create greater confidence in federal organizational assessment tools.

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