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Citizen Participation and Performance Measurement: Operationalizing Democracy through Better Accountability

PAQ, Vol. 34 No. 3, (2010)

This article examines the concept of citizen participation in the context of the new interface between the public and government as a result of advancements in ICT and interactive e-government. This interface has a direct bearing on accountability and the governance process. The paper makes the case for greater involvement of citizens in designing the collection, the analysis, the dissemination and in assuring the proper consumption of performance measurement data. The paper concludes that in the 21st Century the 1960’s slogan “maximum feasible participation” can be a way to enhance democracy through better accountability and trust in government which can result from meaningful citizen participation.

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