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Turnover, Voluntary Turnover, and Organizational Performance: Evidence from Municipal Police Departments

PAQ, Vol. 37 No. 1, (2013)

This study tested a traditional assumption of turnover studies that turnover has a negative impact on organizational performance, based on the human capital theory. Examining the impact of sworn officers’ turnover on crime control performance in municipal police departments, the present study found that sworn officers’ voluntary turnover had a more negative impact on crime control performance than involuntary turnover. According to the findings in this study, public managers are advised to consider management practices that can help maintain a certain level of job satisfaction among employees, given that low job satisfaction is more likely to result in voluntary turnover.

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