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Assessing the Level of Cultural Competencies in Public Organizations

PAQ, Vol. 41 No. 2, (2017)

The development of cultural competencies in public offices is essential for effectively serving a culturally diverse population in the modern era. Providing culturally appropriate and accessible services increases the significance and positive perception of a government office. This paper describes how the program evaluation model can be used to evaluate the needs of a specific population, assess the significance and suitability of a program’s mission, and determine if services being delivered in a culturally sensitive manner. Ongoing evaluation of outcomes and efficiency also can determine if overall program goals are being met and how the benefits of the programs compare to the costs. Application of this model can inform instruction and reorganization implementations to enhance the cultural competency of public offices, which will in turn amplify the effective and efficient delivery of services to the target population.

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