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Cultural Competence & Citizen-Administrator Value Congruence

Author: CASEY H. BOYD-SWAN and ANTHONY D. MOLINA
Published in PAQ, Vol. 42 No. 4

The purpose of this article is to offer a useful approach for improving cultural competence among public administrators by examining differences in public service value congruence across racial lines. Instruments that assess the degree of fit between the values of citizens and public administrators may be helpful, as one tool among an array of tools, for improving the cultural competence of public administrators. Along these lines, this article reports the results of a study that utilized an original survey instrument to measure differences across racial lines in public service value congruence between citizens and police officers, its effects on citizen perceptions of police-community relations, and the implications that these differences have for the development of cultural competence.
Key words: Public Service Values, Cultural Competence, Citizens, Police, Value Congruence

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