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The Impact Of Performance Measurement And Performance Information Use On Municipal And County Performance

PAQ, Vol. 43 No. 1, (2019)

While the deployment of performance measurement systems is a well- researched topic, the relationship among performance measurement, performance information use, and performance results receive limited attention in public administration literature. As the primary purpose of performance measurement is to foster organizational improvement, this study examines the impact of performance measurement and performance information use on perceived municipal and county performance in Florida. Through analysis of 29 local governments, the study finds that adequate performance measurement has a positive influence on performance information use which, in turn, influences organizational performance. The study did not find a direct influence of adequate performance measurement on municipal and county performance. Findings have significant implications on use of performance information and suggest a need in developing adequate performance measures in counties and municipalities.

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