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Best paper, PAQ 2022

Congratulations to Barbara Patrick and Aaron C. Rollins on the selection of their paper, "Delivering Culturally Competent and Equitable Police Services Via Social Media: Assessing Two Way Dialogue between Police Agencies and Vulnerable Citizens" as the best paper published by PAQ in 2022. We are pleased to make this scholarship freely available here.

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call for papers: nonprofit management for social change

ASPA's Section on Nonprofit Management has issued a call for papers for a symposium to explore how nonprofit and philanthropic research and practice might embrace its interdisciplinarity by developing theories and methodological approaches to challenge traditional ways of understanding and address wicked problems facing communities today. We invite you to submit original manuscripts on methodological approaches to nonprofit and philanthropic studies that embrace interdisciplinarity in a number of ways. Please see the attached for more details.

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PAQ Articles

Interactive Governmental Communication Promoting Participatory Citizen Engagement in Health Crisis Events - Evidence from India

Parul Gupta and Anupama Prashar
PAQ, Vol. 47 No. 1, 51-86 (2023)
https://doi.org/10.37808/paq.47.1.3

During crises events, governments attempt to diminish the situational uncertainty and distrust among citizens and control their emotional response. Drawing on the merits of interactive communication in the crisis times and potential of social media platforms, we empirically investigated how Government of India (GoI) used Twitter to enable participatory citizen engagement during the nationwide lockdown (March 24 – May 31, 2020) to deal with COVID-19. In this study we used social media analytics to examine, how interactive governmental communication relates to some theoretically relevant factors such as participatory citizens’ engagement, media richness, situational uncertainty, level of distrust and citizens’ emotions fostered by pandemic crisis. The analysis based on data extracted from official Twitter handles of GoI for the lockdown period showed that the participatory citizen engagement in interactive governmental communication effectively promotes citizens’ positive emotions and reduces levels of situational uncertainty and distrust. But media richness should not be overemphasized, as it may attract undesirable outcomes.

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