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Making Performance Measurement Relevant? Administratorsí Attitudes and Structural Orientations

KAIFENG YANG
PAQ, Vol. 31 No. 3, (2007)

To make performance measurement (PEM) more relevant, researchers have proposed such solutions as citizen-driven PEM, linking PEM with political accountability, using PEM to facilitate double-loop policy learning, and measuring fairness. But will public administrators be receptive to the ideas? How do organizational contexts affect their attitudes? Based on survey data, this study finds a majority of the respondents are positive about citizen-driven PEM and measuring fairness, but skeptical about using PEM results for external accountability or double-loop policy learning. The impacts of procedural orientation, market orientation, and network orientation are examined.

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